Southside Pilates classes are capped at 16 participants. Therefore, an equitable cancellation policy is necessary.

a. Class cancellations – If you cancel your class within three hours of the starting time, your account will be credited the full purchase price. Cancellations outside the three-hour notice period or no-shows will be debited at the full purchase price.

b. Direct Debit Membership – Cancellation of direct debit memberships must be requested in writing. Please allow seven days for the request to be processed.

c. Direct Debit Clients who have two late cancellations or no-shows in a seven-day period may incur a $20 cancellation fee per class. Continual non-attendance of booked classes may result in the cancellation of your membership.

d. Cancellation by Southside Pilates – All class cancellations by Southside Pilates will result in your account being fully credited for the purchase price.

Membership

a. Direct Debit Weekly Unlimited Membership - Your membership will continue, and your direct debit payments will be processed until you notify Southside Pilates in writing of your intention to cancel your membership (as per our Cancellation Policy). Please note this membership is capped at a maximum of two classes per day.

b. We understand life happens, and should a situation arise that you need to place your direct debit membership on hold, please contact Southside Pilates to discuss possible options available to you.

c. 10-pack class pack – Sessions must be used within a 12mth period. The pack is non-transferable or refundable as per our refund policy.

d. Single class session pass - Single class session not used on the day of purchase must be used within a 12mth period from the date of purchase. The pass is non-transferable or refundable as per our refund policy.

e. New Client Introduction Pass – (3 classes) To be eligible for this offer, you must be a new client of Southside Pilates. Once the pass has been activated by your first visit, the two remaining sessions must be used within 14 days of this date.

Southside Pilates reserve the right to modify the timetable or cancel classes.

Southside Pilates do not refund for a change of mind or a change in your personal circumstances. However, we acknowledge that, at times, there are extenuating circumstances, and Southside Pilates reserves the right to assess a request on a case-by-case refund basis.

Liability Waiver

It is your responsibility to advise Southside Pilates and its instructors of any known medical conditions or injuries that need to be taken into consideration when exercising.

Once you enrol in your first class, Southside Pilates will email a medical clearance form. The medical clearance form prompts you to disclose any known medical conditions or injuries and, if appropriate, may require you to seek medical clearance from your GP before attending your first class. Please complete this form before attending your first class at Southside Pilates. If you do not receive this form, please contact Southside Pilates to advise you have not received the medical clearance form.

Southside Pilates instructors must hold the necessary qualifications to teach Pilates. Southside Pilates instructors must always have current First Aid and CPR certifications to provide basic first aid. With that being stated, Southside Pilates instructors are not trained medical professionals and do not diagnose or treat medical conditions or injuries, as this is outside their scope of practice. Participating in any exercise at our studios with a medical condition is done entirely at your own risk.

Southside Pilates endeavours to provide you with a safe environment, but you acknowledge that Southside Pilates can't anticipate all potential risks and complications associated with participating in a Pilates class.

Please be aware Pilates classes may use tactile and physical adjustment to ensure Southside Pilates clients correctly perform a movement. Southside Pilates respects your right to feel comfortable at all times, and you need only advise the instructor that you do not consent to tactile or physical adjustments during a class if you wish to withdraw your consent.

Southside Pilates is not liable for loss or damage to the personal belongings you bring into the studio. We suggest you only bring what is necessary to participate in a class. Any items Southside Pilates clients may leave behind will be kept in lost property for eight weeks. After this period, they will be disposed of.